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Job Details: Specialist Special Projects

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Reference	032184
Recruiter	CSX
Industry Sector	Control Center jobs, Crew Dispatcher, IT jobs in Rail, Maintenance Manager, Director vacancies, Other IT jobs, Other Railway operations jobs, Rail Operations jobs
Salary	Negotiable
Locations	Jacksonville, Rail jobs in USA, Railroad jobs Florida
Contract Type	Permanent
Date Posted	04 September 2010

Job Description
Description Job Summary: Analyzes and troubleshoots various Crew Management computer and communications systems on a daily basis. Interprets and applies labor agreement rules to crew calling and seniority issues. Maintains system controls necessary to facilitate crew calling and call center communication systems. Assists in the design, development, testing, implementation, and maintenance of computer applications including interactive voice recognition (IVR) applications. Participates in the preparation of formal test scripts and documentation of results that will eventually lead to a completed software product. Utilizes call center hardware and software. Participates in the design and implementation of new communication configurations involving the interaction of routing software, servers, switches, routers, and call recording software. Troubleshoots communications issues, monitors calls for policy compliance, and analyzes statistical call center reports. Primary Activities and Responsibilities: •Analyze and troubleshoot various Crew Management computer systems. •Test application enhancements and new systems implementations. •Maintain system controls necessary to facilitate crew calling, seniority moves, and the employee job bidding process. •Analyze and troubleshoot communications hardware and software issues. •Create and maintain end user reports in Business Objects. •Serve as the on-call representative for various Crew Management Computer systems. •Present technical material to Executive Management, Crew Dispatchers, Labor Relations, and Union Chairmen. •Miscellaneous activities and responsibilities as assigned by manager. Qualifications Minimum Qualifications: •Associates degree from an accredited institution required •1 or more years of experience required in Call Center Operations, Crew Management, Operations Research, Railroad Operations, Dispatching/Train Dispatching, Transportation, or Logistics Equivalent Minimum Qualifications: •High School diploma/GED required •3 or more years of experience required in Call Center Operations, Operations Research, Railroad Operations, Dispatching, Transportation, or Logistics Preferred Qualifications In addition to meeting the above qualifications, any of the following are preferred: •Bachelors degree from an accredited institution in Business Administration, Information Systems/Technology, Supply Chain, Transportation/Logistics, or Operations •5 or more years of experience in Call Center Operations, Crew Management, Operations Research, Railroad Operations, Dispatching/Train Dispatching, Transportation, or Logistics •Certifications/Licenses: Certified Project Manager Knowledge and Skills: •Mainframe computer skills •Microsoft Office Skills •Knowledge of call center communications hardware and software •Ability to communicate effectively with senior leadership, executive audiences, union clerical employees, and union officials •Project management skills including scheduling software •Ability to create and execute computer system test scripts •Ability to create, read, and understand computer system specifications •End-user reporting skills •Knowledge of collective bargaining agreements Competencies: The CSX Competency Framework is the foundation of our Talent Strategy and is what drives CSX performance. CSX accordingly selects and develops talent based on each of the following competencies: analyze issues and make effective decisions, advance the business, engage, coach, and build a diverse workforce, build partnerships, improve service quality and processes, execute effectively, demonstrate personal leadership, and demonstrate functional and technical agility. Job Requirements: •5% travel required. •May be required to travel to Business Continuity site in support of real or test Disaster Recovery exercises. •Work hours include rotating on-call responsibilities which may be on weekends or outside standard working hours. •Need to be available to report to work with two-hour advance notice. •The applicant selected for this position may be required to successfully complete a background check and drug test. Passing results must be received prior to start date in new position. Environmental Conditions: •Work inside an office environment. Safety Commitment: Safety is a way of life at CSX, encompassing every aspect of company operations. Guided by a policy of ensuring the safety of our employees, our customers, and the communities we serve, CSX works relentlessly to prevent accidents and injuries. Not only is it the right thing to do, but when a company puts safety first, everyone benefits: the employees and their families, the customers, and the communities.

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Job Details: Specialist Special Projects

This Job Has Expired

Job Description