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Job Details: Senior Application Support Analyst

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Reference	IRC427509
Recruiter	Networkrail
Industry Sector	IT /IF, Other IT/IF, Software design/testing
Salary	Negotiable
Benefits	£35K - £40k
Locations	Lancashire, Manchester, United Kingdom
Contract Type	Permanent
Date Posted	04 March 2010

Job Description
Department Description Network Rail is at the heart of revitalising Britain’s railways. Over the next five years, we intend to invest £34.6 billion on improving and developing the rail network. From multi-billion pound schemes, such as the rejuvenation of King’s Cross station and the upgrade and expansion of Thameslink, to Europe’s largest civil engineering project - Crossrail, we are involved in some of the most ambitious and diverse ventures the UK has ever seen. Working with us you’ll benefit from state-of-the-art training and a second-to-none support network, all in a company with an annual turnover that equals those within the top 5 of the FTSE 100. As Information Management, our purpose is to deliver World Class information, technology and business solutions that add value across Network Rail in the most cost-effective and efficient way. To achieve this, we aim to have the right people, information, tools and services in place. In recognition of our achievements we have recently been awarded ‘Best Place to work in IT: 2009’ across the Government & Public Services sector by Computer Weekly. If you are looking to develop your career then this is an excellent place to be. The e-Business Service Centre is responsible for the support and development of the Oracle business suite within Network Rail. The Service Centre is part of Support Services within Information Management which is responsible for the support of all software used by Network Rail. The e-Business Solutions Centre Team are responsible for the maintenance and development of the Oracle e-Business suite across Network Rail. There are over 20,000 internal users and the largest set of applications of any Oracle user in Europe. This is a Functional Application Support role and will suit candidates with a broad Oracle knowledge, but including HR\recruitment\competencies and OLM etc. Brief Vacancy Description Senior Application Support Analysts provide a second level of support to users and other parts of Information Management. In this role you will be part of the team of application experts for the e-Business Suite within Network Rail. You will work with the other members of the application support team in the day to day use and development of the system. Detailed External Job Description Provide support for designated applications within Network Rail. Manage minor development of applications and related products to meet user requirements and strategic objectives. Develop metrics relating to use of the above modules of the system to guide training needs and system development. Maintain problem information in the call tracking system, liaising where appropriate with the Problem Management Team and the IT Helpdesk. Identify and implement an appropriate resolution plan and escalate where necessary to the Customer Relationship team. Prepare and submit requests for change deployment to change control. Manage the implementation process for new releases of supported applications. Identify, prepare and test an appropriate resolution. Essential · Significant experience in support, development and testing of Oracle applications – specifically including recent experience of at least two of - Core HR & Payroll, HR Self-service and recruitment · Application knowledge and experience in amending the Oracle vanilla product to company requirements · Experience of change management · Good analytical, organisational and team work skills · Experience of working in a multi-skilled team in a customer focussed environment Desirable · Wide experience of Oracle Applications in the e-business suite including competencies/OLM · Sound understanding of the key business processes for the area of expertise · Knowledge of configuration management · Sql knowledge for issue resolution · Workflow knowledge · Project management skills

http://www.allrailjobs.co.uk

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Job Details: Senior Application Support Analyst

This Job Has Expired

Job Description