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Job Details: Infrastructure Support Manager

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Reference	IRC436008
Recruiter	Networkrail
Industry Sector	IT jobs in Rail, IT Manager vacancies, IT Project Manager vacancies, Network administrator, Other IT jobs
Salary	Negotiable
Benefits	£60,000
Locations	London, Rail jobs in UK
Contract Type	Permanent
Date Posted	06 September 2010

Job Description
Department & how it relates to the role To create and then lead a team accountable for 2nd level support for desktop and networks, including the provisioning for approximately 25,000 internal customers. Management of data placement and related governance and the management of distributed server room environments. Accountabilities include that provided via third parties. Role Accountabilities: Define the skills required to provide the services listed in the job purpose. Undertake a gap analysis (current versus required skills) and execute a plan to build / acquire missing skill / capability in order to be able to support the defined services. Provide effective management and leadership of the Infrastructure Support team and implement the transformation requirements to plug the significant gaps in this function. Responsible for managing and developing suitable policies and procedures to deliver efficient and cost effective Infrastructure Support / Operations Management. Maintain delivery of the services in accordance to industry best practice (e.g. ITIL) and develop tools and techniques that will sustain continual service improvement of all delivered services. Resolution management in network and desktop incidents in line with agreed SLA’s. Proactive monitoring of networks as required to minimise service disruption. Management of the BAU provisioning of network services. Manage the governance of customer personal data and manage data placement of ‘H’ drives ensuring capacity is managed to agreed thresholds. Provide second line support of server room environmental issues and ensure the integrity of such environments is proactively managed. Manage delivery in accordance with agreed SLA / OLA contracts. Provide recommendation for change modification where necessary. Provide detailed knowledge of specific skills area to support operational and strategic planning as part of the overall team. Monitor and manage team performance against objectives and deliverables. On an annual basis provide a Unit plan which identifies targeted areas for cost savings. Provide period reports of actual savings against target. Maintain continuous improvement plans for team and report regularly on progress. Services are delivered according to best practice principles by yourself and others About the role (External) Do you have…? § Experience in IT Service Management in a large corporate environment. § Strong leadership and organisational skills § Good presentation skills § Proven track record in Operational Support area. § Knowledge of key performance measures and practical experience of using these to drive performance improvement. § Excellent people skills with exposure to the full range of people management practices. § ITIL Manager Qualification/ ITIL Practitioner Qualification (desirable). § Technical support background (desirable). Are you…? § Educated to degree level or relevant experience Able to understand and extract salient information from complex documentation. § Commercially and politically aware. § Influential communicator with excellent persuasion and negotiation skills. § Energetic and passionate about developing and operating processes that achieve outstanding results.

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Job Details: Infrastructure Support Manager

This Job Has Expired

Job Description