| | |

Job Details: Community Relations Manager

This Job Has Expired
	Search For Jobs Like This Search All Jobs


Reference	IRC436557
Recruiter	Networkrail
Industry Sector	Communication, PR, Other Commercial, Sales, Business, Other Customer Service, Other railway vacancies, Public authorities relations, Rail Commercial and Marketing jobs, Rail Customer Service jobs
Salary	Negotiable
Benefits	£30,000 - £35,000
Locations	Rail jobs in UK, Swindon, Wiltshire
Contract Type	Permanent
Date Posted	08 December 2010

Job Description
Department & how it relates to the role The purpose of this role is to manage the delivery of the Government & Corporate Affairs community relations strategy. This includes developing, driving and co-ordinating response resources for a high volume of queries in order to deliver excellent customer services and prompt problem resolution, managing relationships with suppliers and internal/external customers. About the role (External) Key Accountabilities 1. Responsible for the operational management of high volume incoming enquiries and complaints. 2. Devise and develop strategies and activities, on a local basis, which support the delivery of the community relations objectives contained in the Government & Corporate Affairs Business Plan. 3. Within the context of a national, single-process approach, determine and implement the most effective methods, within the Community Relations team, for handling incoming complaints and enquiries. 4. Within the context of a national, single-process approach, act as custodian of the public enquiries database. 5. Conduct the relevant analysis of data accrued within the Community Relations department and act on the analysis to improve the team’s delivery. 6. Manage relationships with internal and external stakeholders, including representing Network Rail at public forums. 7. Provide period end information on complaints statistics and report on trends and volumes to relevant heads of departments within HQ and the local team. 8. Investigate and reply to all complaints inquiries, working with team members as necessary to maintain consistency of approach. 9. Implement the major incident communications plan as required. Job Skills, Experience and Qualifications Essential • A proven track record in customer services and cutomer relationship management • Experience of managing a team in a customer services environment • Proven ability to influence internal and external stakeholders • Highly developed problem-solving and problem-resolution skills • Ability to analyse data and make recommendations • Demonstrable communication skills (verbal and written) Desirable • Educated to degree level, or equivalent experience

http://www.allrailjobs.co.uk

Advertise Your Jobs

Adertise your Rail Industry jobs on AllRailJobs.com

Job Alerts By Email

Recieve the latest Rail Industry jobs by email. Click below to register.

Our Services

FOR EMPLOYERS

AllRailJobs is currently the fastest growing jobsite specialised in the rail industry.

With our strong candidate driven marketing approach we can guarantee recruiters that they will get one of the best exposure for their jobs with one of the most cost effective solution.

Contact a member of our team now on info@allrailjobs.com and we will call you back to answer all your queries.

FOR CANDIDATES

AllRailJobs is currently the jobsite that has the largest database of available rail jobs.

With hundreds of vacancies added every day you will have very good chances to find the right job for you!

Other Advertisers

| | | | | | | | |

Job Details: Community Relations Manager

This Job Has Expired

Job Description